Privacy Policy
Effective Date: April 2023
Last Updated: July 2026
1. Introduction
Netvox Networks Infrastructure Limited (“Netvox”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information obtained through our website (www.netvox.ng), our telecommunications and technology services, and our interactions with customers, business partners, suppliers, and visitors.
This Privacy Policy applies to all products and services provided by Netvox Networks Infrastructure Limited, including but not limited to:
- International Voice and VoIP Services
- SIP Trunking and DID Services
- A2P SMS and Messaging Services
- Cloud Infrastructure and Managed IT Services
- Outdoor Advertising Solutions
- Mineral Trading and Export Services
- Government Advisory and Project Consultancy
- Website and Digital Services
By accessing our website or using any of our services, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on the nature of your interaction with us, we may collect the following information:
Personal Information
- Full name
- Company name
- Job title
- Email address
- Telephone number
- Business address
- Billing information
- Tax identification details (where applicable)
- Government-issued identification for KYC purposes
Technical Information
When you visit our website or use our network services, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Cookies
- Network logs
- Website usage statistics
- Session information
Telecommunications Data
Where applicable, we may process operational information including:
- Calling and called numbers
- Call Detail Records (CDRs)
- Call duration
- Time and date of communications
- Routing information
- SMS transaction records
- SMPP connection logs
- SIP signalling logs
- Service usage records
Netvox does not routinely record the content of telephone conversations unless required by law or specifically agreed with a customer for lawful quality assurance purposes.
3. How We Collect Information
We collect information through:
- Information you provide directly
- Customer registration forms
- Service agreements
- Technical support interactions
- Website contact forms
- Cookies and analytics technologies
- Network monitoring systems
- Lawful business correspondence
- Third-party service providers
- Regulatory compliance procedures
4. Purpose of Processing
We process personal information for legitimate business purposes, including:
- Provision of telecommunications services
- Customer account management
- Billing and invoicing
- Payment processing
- Fraud detection and prevention
- Regulatory compliance
- Identity verification (KYC)
- Technical support
- Service maintenance
- Network monitoring
- Product improvement
- Customer communication
- Marketing (where permitted)
- Legal obligations
- Dispute resolution
- Security monitoring
5. Legal Basis for Processing
Netvox processes personal information based on one or more of the following lawful grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
- User consent (where required)
6. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Enhance security
- Measure marketing effectiveness
Users may configure their browser settings to reject cookies; however, some website features may not function properly.
7. Sharing of Information
Netvox may share information with:
- Telecommunications carriers
- Network interconnection partners
- Cloud infrastructure providers
- Financial institutions
- Payment processors
- Government authorities where legally required
- Regulatory agencies
- Professional advisers
- Auditors
- Service contractors
We do not sell personal information to third parties.
8. International Data Transfers
Due to the international nature of our telecommunications services, information may be processed or transferred outside Nigeria.
Where such transfers occur, Netvox takes reasonable measures to ensure that personal information remains adequately protected in accordance with applicable data protection laws.
9. Data Security
We implement appropriate administrative, technical, and organisational safeguards including:
- Firewalls
- Encryption where appropriate
- Secure authentication mechanisms
- Access controls
- Password management
- Network monitoring
- Security logging
- Anti-malware protection
- Regular software updates
- Physical security controls
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Data Retention
We retain information only for as long as necessary to:
- Deliver our services
- Comply with legal and regulatory obligations
- Resolve disputes
- Enforce contractual agreements
- Meet accounting and audit requirements
Retention periods may vary depending on the type of information and applicable legal requirements.
11. Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Object to certain processing activities
- Restrict processing
- Withdraw consent where processing is based on consent
- Request portability of your personal information
- Lodge a complaint with the relevant data protection authority
12. Marketing Communications
Where permitted by law, Netvox may send customers:
- Product updates
- Service notifications
- Promotional offers
- Industry insights
- Event invitations
You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
13. Children’s Privacy
Our services are intended for businesses and individuals aged 18 years and above.
We do not knowingly collect personal information from children without appropriate legal authorisation.
14. Third-Party Websites
Our website may contain links to third-party websites.
Netvox is not responsible for the privacy practices or content of external websites. Users are encouraged to review the privacy policies of those websites before providing personal information.
15. Regulatory Compliance
Netvox is committed to complying with applicable laws and regulations, including, where relevant:
- Nigeria Data Protection Act (NDPA) 2023
- Nigerian Communications Commission (NCC) regulatory requirements
- Applicable anti-money laundering and counter-terrorism financing laws
- Other applicable data protection and telecommunications regulations
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business operations.
The updated version will be published on our website together with the revised effective date.
17. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:
Netvox Networks Infrastructure Limited
Website: www.netvox.ng
General Enquiries: info@netvox.ng
Telephone: +234 802 501 5029
Business Address: 22 Kumasi Crescrent, Wuse 2, Abuja, Nigeria
18. Acceptance
By accessing our website or using any Netvox service, you acknowledge that you have read, understood, and agreed to this Privacy Policy.